Q: Do you offer gift wrap?

A: All of our gift sets come in gift boxes. We do not offer actual gift wrapping. 

Q: Can I change or add to my order after I have paid? 

A: If you need to make a change to your order, please EMAIL US as soon as possible, and we will do our best to accommodate. 

Q: What if I have questions about products while I’m shopping online?

A: Send us an email from the contact us link at the bottom of the page. We’ll do our best to return your inquiry within 24 hours.

Q: May I place an order by phone?

A: As of now, all orders must be placed online or purchased directly from one of our local vendors out of their direct inventory.

Q: May I use ApplePay on your site?

A: Yes! We accept all express checkout methods, including ApplePay and Google Pay

Q: Can I buy your spices in bulk quantities?

A: We are working on this for most spices. Email us with as much information as possible about your needs and we’ll send you a quote.

Q: Where’s my order/how long will it take to ship my order?

A: You will likely receive your order within 5-7 business days from when you place it (for orders placed between 8AM - 5PM EST). We’re currently processing orders for shipping in 1-3 business days, and then shipping will take an additional 1-3 business days depending on where you live. You will receive a shipping confirmation email with tracking information once your order has shipped. If you haven’t received your order within 12 days of placing it, please contact us by email.

Q: I received my order but something is broken or missing—what do I do?

A: Email us right away (within 10 days of receiving you order) and include your order number. Photos are helpful. We’ll get a replacement or the missing item shipped out promptly.

Q: Can I change my shipping address once the order is placed?

A: Yes, as long as the order has not already been shipped out . Please email us with this information as soon as possible for the best chance of being able to redirect your package. If the order has already been picked up by the carrier, unfortunately there is not much we can do to redirect it. You can try calling the carrier’s local annex to have it held or redirected, or you can try to make arrangements to have it refused/ sent back to us from the address where the package is headed. We are happy to reship the order once it makes its way back to us, but will pass on the shipping charges to you.

Q: Do you ship internationally?

A: Unfortunately, at this time we do not. We apologize for any inconvenience. 

Q: Do you accept returns or exchanges?

A: All sales of consumable items are final. If your order is damaged or incorrect, please let us know asap by email (within 10 days of receiving you order) and include your order number. Photos are helpful. We’ll get a replacement or the missing item shipped out promptly.

Q: What shipping methods do you use?

A: We primarily ship via USPS Priority Mail, which generally takes 1-3 business days after we ship.

Q:  Do you offer special pricing for restaurants and food-service customers?

A: We are working on this for most spices. Email us with as much information as possible about your needs and we’ll send you a quote.